Complete 25-Year Warranty Information
At Loft Restore Manchester, we stand behind our work with the industry's most comprehensive warranty protection. Our 25-year warranty covers all aspects of your loft insulation installation, providing you with long-term peace of mind and protection for your investment.
We guarantee that your loft insulation installation will perform to specification for 25 full years. If any warranty-covered issues arise, we will repair or replace at no cost to you. This is our commitment to quality and your complete satisfaction.
Comprehensive Warranty Coverage
Our warranty provides extensive protection covering all aspects of your loft insulation installation and performance:
Materials Coverage
- Insulation materials: Full coverage against manufacturing defects and premature deterioration
- Installation components: Vapor barriers, fixings, and installation accessories
- Thermal performance: Guaranteed R-values and thermal efficiency standards
- Structural integrity: Protection against settling, compression, or displacement
- Moisture resistance: Coverage for water damage from installation defects
- Fire safety compliance: Continued compliance with building regulations
Installation Workmanship Coverage
- Professional installation standards: All work performed to industry best practices
- Building regulations compliance: Continued compliance with Part L requirements
- Air sealing effectiveness: Prevention of thermal bridging and air leaks
- Ventilation integration: Proper airflow and condensation prevention
- Access maintenance: Preservation of loft access and storage areas
- Structural protection: No damage to existing building elements
Performance Guarantees
- Energy efficiency: Maintained thermal performance throughout warranty period
- Condensation prevention: Effective moisture control and vapor management
- Comfort maintenance: Consistent temperature control and draft elimination
- Sound insulation: Acoustic performance where applicable
- Long-term durability: Resistance to normal wear and environmental factors
Detailed Coverage Terms and Conditions
Understanding your warranty coverage ensures you can make the most of this valuable protection:
Coverage Period and Activation
| Coverage Area | Coverage Period | Coverage Level | Response Time |
|---|---|---|---|
| Materials & Installation | 25 Years | 100% Coverage | 48-72 hours |
| Thermal Performance | 25 Years | 100% Coverage | 1-2 weeks |
| Building Regulations | 25 Years | 100% Coverage | Immediate |
| Moisture Issues (Our Fault) | 25 Years | 100% Coverage | 24-48 hours |
| Annual Inspection Service | 10 Years | Complimentary | Scheduled |
What's Covered - Specific Situations
- Manufacturing defects: Any defects in insulation materials or components
- Installation errors: Mistakes or substandard work by our installation team
- Thermal performance failure: Insulation not meeting specified R-values
- Premature settling: Excessive compression or displacement of materials
- Moisture penetration: Water damage from installation-related failures
- Air leakage issues: Inadequate sealing causing thermal bridging
- Structural movement damage: Issues caused by building settlement affecting our work
- Code compliance issues: Any failure to meet building regulations
Your warranty becomes active immediately upon completion of installation and final inspection. You will receive your warranty certificate within 7 days of project completion, along with all relevant documentation and contact information for warranty support.
Warranty Exclusions and Limitations
To maintain transparency, here are the specific exclusions from warranty coverage:
Normal Wear and Environmental Factors
- Natural aging: Normal deterioration over the warranty period
- Extreme weather events: Damage from floods, storms, or other natural disasters
- Building movement: Damage from significant structural settlement or subsidence
- Chemical exposure: Damage from chemicals or contaminants not present during installation
- Pest damage: Damage from rodents, insects, or other pests
Customer Actions and Modifications
- Unauthorized modifications: Changes made by non-authorized personnel
- Improper maintenance: Failure to follow recommended maintenance procedures
- Overloading: Excessive weight placed on insulation systems
- Unauthorized access: Damage from uncontrolled loft access or use
- Building alterations: Structural changes affecting the insulation system
External System Failures
- Roof leaks: Water damage from roofing failures unrelated to our work
- Ventilation failures: Issues with existing building ventilation systems
- Heating system problems: HVAC issues affecting insulation performance
- Electrical faults: Wiring problems not caused by our installation
- Plumbing leaks: Water damage from plumbing failures
While these exclusions exist, we always investigate warranty claims thoroughly and fairly. Many issues that might appear excluded may actually be covered if they result from our installation work. We encourage you to contact us for any concerns, regardless of the apparent cause.
Warranty Claims Process
We've designed our warranty claims process to be straightforward and responsive to your needs:
Initial Contact and Assessment
Contact our warranty hotline at 07446 695 686 or submit a claim online. Provide your installation details, warranty certificate number, and description of the issue. We'll schedule an initial assessment within 48-72 hours.
Professional Investigation
Our certified technicians will visit your Manchester property to conduct a comprehensive investigation. We'll document all findings, take photographs, and determine if the issue falls under warranty coverage.
Coverage Determination
Within 5 business days of investigation, we'll provide a written determination of warranty coverage. If covered, we'll outline the proposed solution and timeline. If not covered, we'll explain why and offer alternative solutions.
Remedial Work Authorization
For approved warranty claims, we'll schedule the remedial work at your convenience. All warranty work is performed by our certified technicians using the same high standards as the original installation.
Completion and Documentation
Upon completion of warranty work, we'll provide updated documentation and extend warranty coverage for the repaired areas. You'll receive confirmation that all work meets current standards and specifications.
Required Documentation for Claims
- Warranty certificate: Original certificate provided after installation
- Installation documentation: Work completion certificates and specifications
- Property details: Address and installation date information
- Issue description: Detailed description of the problem and when it first appeared
- Photographic evidence: Clear photos of the issue where safely accessible
- Previous correspondence: Any prior communication about related issues
- Emergency Issues: 24-48 hour response
- Standard Claims: 48-72 hour initial response
- Investigation Completion: 5-10 business days
- Remedial Work Scheduling: Within 14 days of approval
- Work Completion: 1-3 days depending on scope
Warranty Transfer and Property Sales
Our warranty is designed to protect your investment even if you sell your Manchester property:
Automatic Transfer Provisions
- Full transferability: Warranty automatically transfers to new property owners
- No transfer fees: No charges for warranty transfer documentation
- Original terms maintained: All coverage and terms remain unchanged
- Documentation update: New certificate issued to new owners
- Inspection service: Complimentary inspection for new owners if requested
Transfer Process Requirements
- Notification requirement: 30 days written notice of property sale
- Documentation provision: Original warranty certificates to new owners
- Installation records: Complete installation documentation transfer
- Maintenance history: Records of any warranty work or inspections
- Contact update: New owner contact information for our records
Maintenance and Care Guidelines
Proper maintenance helps ensure optimal performance and maintains warranty coverage:
Recommended Annual Inspections
- Visual inspection: Check for any visible displacement or damage
- Moisture assessment: Look for signs of water infiltration or condensation
- Access point maintenance: Ensure loft access remains properly sealed
- Ventilation clearance: Check that ventilation paths remain unobstructed
- Performance monitoring: Note any changes in energy efficiency or comfort
Maintenance Best Practices
- Avoid overloading: Don't place excessive weight on insulation areas
- Protect from moisture: Address any roof leaks or ventilation issues promptly
- Maintain access routes: Use designated walkways and storage areas only
- Professional modifications: Use authorized personnel for any loft modifications
- Regular cleaning: Keep loft areas clean and free from debris
Extended Warranty and Service Plans
For additional peace of mind, we offer extended warranty and maintenance service plans:
Extended Warranty Options
- 30-Year Extended Coverage: Additional 5 years beyond standard warranty
- Lifetime Performance Guarantee: Performance assurance for property lifetime
- Commercial Extended Plans: Specialized coverage for commercial properties
- Multi-Property Coverage: Discounted rates for multiple properties
Annual Service Plans
- Professional Inspections: Annual certified inspections and reports
- Performance Monitoring: Regular thermal performance assessments
- Preventive Maintenance: Proactive maintenance to prevent issues
- Priority Service: Expedited response for service plan members
- Discounted Repairs: Reduced rates for non-warranty work
Frequently Asked Questions
Our 25-year warranty covers all materials, installation workmanship, thermal performance, building regulations compliance, and any defects arising from our installation work. This includes insulation materials, vapor barriers, fixings, air sealing, and all installation components. The warranty guarantees that your insulation will maintain its specified thermal performance throughout the warranty period.
Contact our warranty hotline at 07446 695 686 or submit a claim through our website. Provide your warranty certificate number, installation details, and description of the issue. We'll schedule an investigation within 48-72 hours and provide a coverage determination within 5 business days. All approved warranty work is completed at no cost to you.
Yes, our warranty is fully transferable to new property owners at no charge. Simply provide 30 days written notice of the sale and ensure all warranty documentation is passed to the new owners. We'll update our records and issue new certificates to the new owners, maintaining all original terms and coverage.
The warranty doesn't cover damage from natural disasters, pest activity, unauthorized modifications, roof leaks unrelated to our work, or normal wear and tear. However, we investigate all claims thoroughly, as many issues that appear excluded may actually be covered if they result from our installation work. We encourage you to contact us for any concerns.
We provide initial response within 48-72 hours for standard claims and 24-48 hours for emergency issues. Our technicians will investigate within 5-10 business days and provide a coverage determination within 5 business days. Approved warranty work is typically scheduled within 14 days and completed within 1-3 days depending on the scope.
Basic maintenance includes annual visual inspections, keeping the loft clean, avoiding overloading storage areas, and addressing any roof leaks promptly. We provide maintenance guidelines with your warranty documentation. For the first 10 years, we offer complimentary annual inspections to help ensure optimal performance and warranty compliance.
Yes, we offer extended warranty options including 30-year coverage and lifetime performance guarantees. These plans provide additional protection and can include annual maintenance services, priority response, and enhanced coverage terms. Contact us for details on extended warranty options and pricing.
Warranty Contact and Support
Our dedicated warranty team is here to support you throughout the entire 25-year coverage period:
Warranty Support Contacts
Phone Support
Warranty Hotline: 07446 695 686
Hours: Monday-Friday 8am-6pm, Saturday 8am-4pm
Emergency: 24/7 for urgent warranty issues
Email Support
Warranty Claims: warranty@loftrestore.co.uk
General Inquiries: info@loftrestore.co.uk
Response Time: Within 24 hours
Online Support
Warranty Portal: Access your warranty information online
Claim Submission: Submit claims through our secure portal
Documentation: Download warranty certificates and guides
In-Person Support
Site Visits: Professional technician assessments
Consultations: Face-to-face warranty consultations
Inspections: Scheduled and emergency inspections
We're committed to standing behind our work for the full 25-year warranty period. Your satisfaction and peace of mind are our priorities, and we'll work diligently to resolve any warranty issues quickly and effectively. This warranty represents our confidence in our materials, workmanship, and ongoing commitment to your comfort and energy savings.