Industry-Leading Protection for Your Manchester Home
Comprehensive warranty coverage protecting your investment with materials, workmanship, and performance guarantees
Industry-leading 25-year warranty covering every aspect of your loft insulation investment
Complete protection against installation defects, poor workmanship, and technical failures. Free remedial work for the full warranty period.
Full coverage for material defects, premature degradation, and performance failures. Free replacement including labor costs.
Guaranteed thermal performance meeting specified R-values and energy efficiency targets throughout the warranty period.
Guarantee that all work meets current building regulations and standards, with free updates if regulations change.
All warranties backed by £2 million professional indemnity insurance providing financial security for all claims.
Round-the-clock support for warranty claims, technical queries, and emergency situations throughout the warranty period.
Comprehensive breakdown of what is and isn't covered under our 25-year warranty
| Issue/Problem | Coverage | Response Time | Cost to Customer | Resolution |
|---|---|---|---|---|
| Installation Defects Poor workmanship, incorrect methods |
✓ Full Coverage | 24-48 hours | £0 | Complete rectification |
| Material Failure Manufacturing defects, premature breakdown |
✓ Full Coverage | 5-10 days | £0 | Free replacement + labor |
| Performance Issues Failure to meet R-value specifications |
✓ Full Coverage | 7-14 days | £0 | Upgrade to specification |
| Thermal Bridging Cold spots due to installation errors |
✓ Full Coverage | 24-48 hours | £0 | Remedial installation |
| Building Regulation Breach Non-compliance with current standards |
✓ Full Coverage | 5-10 days | £0 | Compliance upgrade |
| Settling/Compression Material compression reducing performance |
✓ Full Coverage | 7-14 days | £0 | Top-up installation |
| Storm Damage Weather-related damage to insulation |
✗ Not Covered | N/A | Customer responsibility | Insurance claim required |
| Fire Damage Fire-related damage to insulation |
✗ Not Covered | N/A | Customer responsibility | Insurance claim required |
| Pest Damage Rodent or insect damage to materials |
△ Limited | 24-48 hours | Assessment fee may apply | Case-by-case basis |
| Accidental Damage Customer-caused damage during maintenance |
✗ Not Covered | N/A | Customer responsibility | Chargeable repair service |
| Normal Wear & Tear Gradual deterioration over time |
△ Limited | Assessment required | May apply after year 20 | Performance review |
| Modifications by Others Changes made by other contractors |
✗ Not Covered | N/A | Customer responsibility | New warranty may be required |
Quick and easy 6-step process to resolve any warranty issues
Contact our warranty team by phone, email, or online form. Provide photos and description of the problem for initial assessment.
Our technical team reviews your claim within 24 hours, checking warranty coverage and determining next steps.
If required, we arrange a convenient inspection visit to assess the issue in person and determine the best solution.
Valid warranty claims are approved quickly with clear explanation of covered work and timeline for completion.
Our certified team completes all warranty work to the highest standards with minimal disruption to your daily routine.
Work completion is verified, warranty is updated, and follow-up checks ensure the issue is fully resolved.
This certificate guarantees warranty coverage as detailed in our terms and conditions
Your warranty certificate provides complete peace of mind and legal protection for your insulation investment.
Your certificate is a legally binding document backed by our professional indemnity insurance.
Warranty transfers to new owners, adding value and marketability to your property.
Digital copies stored securely in our database, accessible anytime through your customer portal.
Optional annual reviews to ensure continued performance and warranty validity.
Understanding what's not covered and how to prevent warranty issues
Round-the-clock support for all warranty claims and technical queries
Round-the-clock warranty claims hotline for urgent issues requiring immediate attention.
0800 123 4567
Average response time for warranty claims during business hours with emergency prioritization.
warranty@loftrestore.co.uk
Maximum time for urgent warranty site visits across Manchester and surrounding areas.
Emergency Response Team
Maximum time for warranty claim assessment and approval decision on standard issues.
No-Quibble Guarantee
Common questions about our 25-year warranty coverage
Our warranty covers installation workmanship, material defects, thermal performance, and building regulation compliance for 25 years. This includes free repair or replacement of defective materials, remedial work for installation issues, and guarantee that the insulation maintains its specified R-value performance.
Yes, our warranty is fully transferable to new property owners at no additional cost. This adds value to your property and provides continued protection for the new owners. We simply update our records with the new owner's details and issue a new certificate.
We respond to warranty claims within 24 hours during business hours. Emergency issues are prioritized for same-day response. Site inspections are typically arranged within 48 hours, and claim decisions are made within 5 working days of inspection completion.
All our warranties are backed by £2 million professional indemnity insurance, which protects your warranty even if we cease trading. Additionally, we're members of trade protection schemes that provide additional financial backing for warranty obligations.
Basic maintenance requirements include keeping loft vents clear, avoiding heavy storage on insulation, and annual visual inspections. We provide detailed maintenance guidelines and offer optional annual warranty health checks to ensure continued performance.
Keep your warranty certificate, installation documentation, and any correspondence about maintenance or issues. We also maintain digital records, but having your own copies ensures quick access when needed. Photos of the installation area can also be helpful.
Minor changes like additional storage or lighting may be acceptable, but significant modifications should be discussed with us first to ensure warranty coverage isn't affected. We can advise on safe modifications and update documentation as needed.
We provide clear explanations for any claim decisions. If you disagree with our assessment, we have an internal appeals process and can arrange independent expert assessment. We also participate in industry dispute resolution schemes for unresolved issues.
Industry-leading warranty coverage for complete peace of mind
Professional installation • Comprehensive coverage • No-quibble claims • Lifetime support
Manchester coverage • Same-day quotes • Professional installation • 25-year protection